This course is designed for all individuals who wish to sharpen their communication skills, deploy arguments more purposefully, and appear more convincing in negotiations and discussions.
As personal presence is key to clarity, attention, and interest from interlocutors, the instructors in this training will teach you the essential foundations of successful argumentation and discussion management. Participants will reflect on their own argumentation behaviour, discover individual strengths, and further develop their personal negotiation skills. Through intensive practical scenarios, you will train the direct application in professional everyday life, enabling you to convince confidently and clearly even in demanding conversations.
- The Communication Process in Practice
- The 4-Ears Model of Communication – A Practical Analysis
- Communication Rules at a Glance
- Setting Communication Stimuli
- Structure and Composition of Argumentation Chains
- Rules for Positive Conversation Management (according to R. Lay)
- Small Talk Tips in the Argumentation Process
- Applying Questioning Techniques Professionally
- Active Listening Opens Up Opportunities
- Reading and Using Body Language
- Dialectics: Word Choice and Formulations
- Dialectical 5-Sentence Method: Intelligent Argumentation
- The Pontifex Principle: Paths to Systematic Objectification
- Elastic Cushioning Instead of Direct Contradiction
- Effectively Using Communication Techniques
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